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When can I get personal help?

The AMZ business hours are: from Monday to Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:00 a.m. to 12:00 m. You may call us toll free at 1-800-517-3919. AMZ customer service will help you during our business hours and will answer all your questions. However, before you contact us please read our FAQ section […]


Effective Date of Current Policy:  January 1, 2011 Overview ( “we” or “us”), is committed to keeping our customers informed about how we use the information we gather from you through the use of our website or sites linked to, the URL, and through the use of any of our co-branded or private […]

How can I cancel my AMZ order?

AmazonFlowers’ cancellation policy is no cancelations will be accepted within 10 business days of scheduled delivery date and there is a 25% surcharge for all cancelled AMZ orders.  Cancellation requests within 10 business days of your delivery date will not be accepted. To cancel an AMZ order, you can either send us an email to […]

These flowers are real and fresh?

All of our flowers are real and shipped completely fresh, they are all fresh cut and shipped through a cold chain management so they can stay fresh during transit. We do give our customers a 100% guarantee on freshness and quality also on satisfaction, please take a look here:

How can I get personalized the flowers?

If you need a personalized your flowers, please write into the special requerimient box, or send to us an email with your request, delivery date, colors and quantities so that we can create a special combo for you after we check with our Green house. Please send your email to:

How can I update/modify the AMZ order details?

If you should realize of having committed an error in the AMZ order form or if you would change some details regarding your AMZ order, you can contact us writing at Customer Service and AMZ order ID in the subject. The required changes will be examined ONLY if we do not leave yet the flowers […]

What happens if nobody will be at home?

The courrier Company will to deliver the flowers and in case that nobody will be at home, they will leave a tag to you, also will give immediate communication to us and our Customers Service will contact you by e-mail or by phone.

How can I find out if my AMZ order was properly delivered?

Our system will send you automatically a confirmation email, with the tracking numbers as soon as our Green house update our database. Anyway, you can check in real time the status of you AMZ order in the Fedex or UPS website, email at our Customers Service: Or call us toll free at 1-800-517-3919.

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