We understand that plans can change, and we are here to assist you with your cancellation request with care and attention.

If you need to cancel your order, please contact us as soon as possible via email at cservice@amazonflowers.us (with the subject line “Cancel Order #” and your order number) or by calling our Customer Service team at (800) 517-3919. Our representatives are always ready to help guide you through the process.

To ensure availability and fairness, cancellations must be requested at least 10 business days prior to your scheduled delivery date. Cancellations submitted within this 10-day window may not be accepted due to the preparation and shipment timeline of our floral arrangements.

Please note that all accepted cancellations are subject to a 25% cancellation fee. This fee reflects part of the processing and handling costs we incur in preparing your order. Once your cancellation is confirmed, you will receive an email notification along with a refund receipt.

We value your trust and are committed to serving you with clarity and respect throughout every step of your order.