Amazon Flowers’s cancellation policy is no cancellations will be accepted within 10 business days of the scheduled delivery date and there is a 25% surcharge for all cancelled orders. Cancellation requests made within 10 business days of your delivery date might not be accepted.
To cancel an order, you can send us an email to info@amazonflowers.us with the subject heading Cancel Order # (include your order number) and in the body of the email please inform us the reason for the cancellation. Additionally, cancellations can be requested through the phone (800) 517-3919 Customer Service extension.
All requests to modify an existing order must be made within 10 days of your delivery date. Many of our products are shipped from Colombia, South America and are often being prepared for their journey with several days of anticipation prior to the delivery date. Once the product has been shipped, changes are not possible.
Cancellations are subject to a fee equal to 25% of the total order amount. AmazonFlowers.us will refund the amount you paid minus the 25% cancellation fee. We must charge a 25% cancellation fee due to the fact that we are charged a 4% credit card fee each time we receive an order so we pay 4% of the total order upon processing the order, another 4% when processing the refund and an additional 10% farm cancellation fee. Also, the time required between our accounting department and a customer service representative to process a cancellation request means a huge labor cost to us.
Once you add all of this, it actually costs more than 25% for us to cancel an order, but we consider 25% to be fair.
For all accepted cancellations you will receive an email notice informing the cancellation was processed and you will also receive a refund’s receipt in your email.