Frecuently Asked Questions

The AMZ business hours are: from Monday to Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:00 a.m. to 12:00 m. You may call us toll free at 1-800-517-3919.

AMZ customer service will help you during our business hours and will answer all your questions.

However, before you contact us please read our FAQ section as it provides answers to recent questions and may help resolve the question you are encountering.

Effective Date of Current Policy:  January 1, 2011

Overview

AmazonFlowers.us ( “we” or “us”), is committed to keeping our customers informed about how we use the information we gather from you through the use of our website www.AmazonFlowers.us or sites linked to, the URL www.amazonflowers.us, and through the use of any of our co-branded or private label sites we maintain with one or more of our business partners (which website contains a link to this privacy policy or whose URL address contains any of the root URL “www.amazonflowers.us” )

Please read this privacy policy (“Policy”) carefully to understand how we will use and protect your personal information. We will not share your personal information with anyone except as described in this Policy. Changes to this Policy will be announced on each of our Sites at least ten (10) days in advance, so please check back periodically. By using any of the Sites or obtaining any product or service through any of the Sites, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use any of the Sites. This Policy is incorporated into, and considered part of, our Terms and Conditions.

Questions regarding this Policy should be directed to [email protected] .

AmazonFlowers’ cancellation policy is no cancelations will be accepted within 10 business days of scheduled delivery date and there is a 25% surcharge for all cancelled AMZ orders.  Cancellation requests within 10 business days of your delivery date will not be accepted.

To cancel an AMZ order, you can either send us an email to [email protected] with the subject heading CANCEL ORDER # (include your order number) in the body of the email include what you want to cancel or call us to 1.800-517-3919.  Either way, we will need to speak with the person who placed the AMZ order over the phone to confirm.

All requests to change an existing AMZ order must be placed within 10 days of your delivery date. Many of our products are shipped from Colombia, South America, and are often being processed for their journey several days prior to the delivery date. Once the product has been shipped, changes are not possible. You will receive an email notice verifying cancellation of your AMZ order within 48 hours. Cancellations are subject to a fee equal to 25% of the total AMZ order amount. AmazonFlowers.us will refund the amount you paid minus the 25% cancellation processing fee. Why the fee? We must charge a 25% cancellation fee due to the fact that we are charged a 4% credit card fee each time you charge a card, so we pay 4% of the total AMZ order upon processing the order, 4% when processing the refund, and an additional 10% farm cancellation fee. Then we have a per transaction fee. Plus between our accounting department and a customer service representative’s time, it takes about 2 hours to process a cancellation request, which is converted into labor costs. Once you add all of this, it actually costs more than 25% to can an AMZ order, but we consider 25% to be fair.

All of our flowers are real and shipped completely fresh, they are all fresh cut and shipped through a cold chain management so they can stay fresh during transit. We do give our customers a 100% guarantee on freshness and quality also on satisfaction, please take a look here:

http://www.amazonflowers.us/Freshness-and-Best-Price-Guarantee_ep_44-1.html.

If you need a personalized your flowers, please write into the special requerimient box, or send to us an email with your request, delivery date, colors and quantities so that we can create a special combo for you after we check with our Green house.

Please send your email to: [email protected]

If you should realize of having committed an error in the AMZ order form or if you would change some details regarding your AMZ order, you can contact us writing at Customer Service and AMZ order ID in the subject. The required changes will be examined ONLY if we do not leave yet the flowers with the courrier Company.

The courrier Company will to deliver the flowers and in case that nobody will be at home, they will leave a tag to you, also will give immediate communication to us and our Customers Service will contact you by e-mail or by phone.

Our system will send you automatically a confirmation email, with the tracking numbers as soon as our Green house update our database. Anyway, you can check in real time the status of you AMZ order in the Fedex or UPS website, email at our Customers Service: [email protected] Or call us toll free at 1-800-517-3919.

Our system will email you the AMZ order summary, and if you can contact our Customers Service just writing to the address:[email protected]

Since flowers are a product of mother nature and due to variation in monitor resolution, the exact color tones of this flowers may vary to some degree.

We would recommend that you receive flowers at least 2 days before the event. We dont gurantee an exact time of delivery but usually deliveries are made in the morning by 11:30 am, however, flowers can be delivered at any time during the day as that depends on the Courrier (FedEx or UPS).

The Shipping can take from 2 to 3 business days, we ship via FedEx or UPS. Please keep in mind that any AMZ order needs to be placed at least with 1 week of advance. When placing your AMZ order you will have the option to choose your own delivery date.

– USA Free shipping for orders over $ 50.00; Orders Under $ 50.00 will have a $ 25.00 charge.

– For special delivery in Saturday, it will has a extra cost of $25.

– Canada & Puerto Rico: $ 35 charge will apply for every $ 100 ordered.

– If you want to order flowers for the current week, “Same Week Delivery” please contact our customer service toll free ‪‪1-800-517-3919 or email us and we will provide a price and availability.

During Christmas, New Year, Epiphany, Mother’s Day, Easter, San Valentin, Women’s day or more in general on weekends and holidays the delivery of floral gift could be anticipated 2 or 3 business days. We begin the delivery from Monday to Friday. For special delivery in Saturday, it will has a extra cost.

We can do it. For deliveries addressed in the business, hotels, hospitals, restaurants, tourist villages, retirement communities, camping, nursing homes, churches, and funerals. If our delivery companies can get, we will be there.

You can pay the AMZ order, after that it’s been completed with all the data required by the system for the delivery, using your credit card (Visa, Visa Electron, Mastercard, Debit Cards, American Express, Maestro, Discover) or by bank transfer.

For bank transfer we will send to you a email with all information about our bank account and for Paypal our email will be [email protected]

a.  Add to Cart:

Find the product(s) that you want to buy in our “Wedding Flowers” and “Wholesale Flowers” categories, choose the product options and Add to cart.

b. Go to Checkout:

Review the items in your shopping cart.

  • Shopping Cart: If you don’t want to purchase a particular item right away, click the X button below the total price for the individual item to delete it.
  • Shopping Cart: If you want to increase or decrease the quantity that you want to purchase simply change the quantity and press click on “Update Cart” button.
  • If you have a Coupon Code, please enter it at the “Apply Coupon” block and press clic at go to charge the code and it will be discounted from the total.

NOTE:  You have the option to “Continue Shopping” to keep adding products to your shopping cart.

When you’re ready to place an order, click Proceed to Checkout. You will be taken to the “Step 1” of 4 from the checkout process.

c. Checkout “STEP 1”:

  1. Sign In, Create an Account:  If you have purchased from Amazonflowers.us before, press clic at “Log In to Your Account” enter your email address and password in the fields on the right side of the page and click Sign In.

If this is your first purchase from Amazonflowers.us, just fulfill all questions and make sure to type an email address and a password where requested.

You can create an account at any time, simply find the “Log In or Register here” at the top right side from our website and press click, please make sure to fulfill all questions with an asterisk as they are mandatory.

  1.  Accept Terms and Conditions: You must agree our Terms & Conditions before you buy any of Amazonflowers.us Products.
  2. Choose Your Delivery Date: Please select your preferred delivery date from the calendar displayed, we now deliver: Tuesday, Wednesday, Thursday and Friday; if you need a different delivery date please contact our customer service toll free line 1-800-517-3919‪‪1-800-517-3919 or mail [email protected] .
  3. Press clic at “Proceed to Shipping Calculation (Step 2 will be automatically calculated) button to continue with the checkout process to step # 3.

Shipping Calculation: Once press clic at the proceed shipping calculation button, the system will automatically check and calculate shipping, all USA delivery (Continental + Puerto Rico + Alaska + Hawaii) for orders over $ 50 are free, Orders under $ 50 will be charged $ 25; Canada delivery will be calculated according with your total amount.

d. Checkout “STEP 4”:

  1. Type Your Billing Address:

Enter the billing address from the Cardholder / Account owner and all billing information, then type the shipping address where you want your flowers to be delivered, or select one from your address book, you can also check “My Billing Information is same as Shipping” box to use the same shipping address for billing. Please have in mind that we do NOT ship to P.O. Boxes.  Remember we are serving all USA (Continental + Puerto Rico + Alaska + Hawaii) and Canada.

  1. Choose One Payment Method:

See our accepted payment methods, at the mean time we are accepting credit cards and STRIPE; please select one of those:

a)Online Credit Card:  Type the credit card information requested, we accept VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER.

b)Check out with STRIPE: By choosing this option you will be redirected to STRIPE website to enter your log in information.

  1. Comments: We encourage you to enter any comments or questions regarding your floral order.

e. Review and Submit:

Check the accuracy of the shipping and billing information you provided and make any necessary changes; check the total amount that will be charged immediately after your order it’s completed. Then click “CHECK OUT” button to submit your order. On the confirmation page, you will see you order and it will be also email to you.

f. Track your AMZ order:

After you place your order, we will send you an order confirmation email. You can access your account with us; there you will see a summary of your order. We will also send you a shipment confirmation email at the time your order (or a portion of it) is shipped, including the FedEx Tracking number. Most, but not all, orders can be tracked during shipping; to track your flowers please follow these instructions:

a.Log in to your account.

b.Track your recent orders: Press clic under “View Details”.

c.Find the tracking number at your order and press clic over it.

 

Please keep in mind that we are not related or affiliated to amazon.com. We are a different company just similar name.