At AmazonFlowers, we do not accept cancellations within 10 business days of the scheduled delivery date. Additionally, all canceled orders are subject to a 25% surcharge. This fee helps cover various costs associated with processing the cancellation, including credit card fees and labor costs.
To cancel an order, you can send an email to sales@amazonflowers.us with the subject line “CANCEL ORDER #” and include your order number and details in the body of the email. Alternatively, you can call us at 1-800-517-3919. It is important that the person who placed the order speaks with us over the phone to confirm the cancellation.
Requests to change an existing order must be made at least 10 days before the delivery date. Many of our products are shipped from Colombia and are often processed several days prior to the delivery date. Once the product has been shipped, changes are no longer possible.
You will receive an email confirming the cancellation of your order within 48 hours. Refunds will be issued minus the 25% cancellation fee, which accounts for credit card processing fees, farm cancellation fees, and labor costs. This fee is necessary to cover the expenses incurred during the cancellation process, ensuring fair and efficient service for all our customers.
Thank you for your understanding and cooperation. If you have any questions, please contact our customer service team.